Support

We want PCBWay Studio MCP to work for you. This document explains how to
get help, report bugs, request features, and reach the operator.

_Last updated: 2026-04-10_

1. Where to ask

Question type	Best channel	Response time
General how-to	The `help` tool inside your MCP client (Claude, ChatGPT, IDE plugin)	Instant
Bug reports	<https://github.com/mperez90/pcb-mcp-server/issues>	2–5 business days
Feature requests	<https://github.com/mperez90/pcb-mcp-server/issues> with the `enhancement` label	5–10 business days
Security vulnerabilities	<[email protected]> with subject `[SECURITY]`	72 hours acknowledgement
Account issues (login, PCBWay key, deletion)	<[email protected]>	2 business days
Billing or commission questions	<[email protected]>	2 business days
Press / partnership / business	<[email protected]>	5 business days

We are a small team. Be patient and provide enough context to help us
help you.

2. Before you ask

Save us both some time by checking these first:

Is the service up? Visit https://api.mcp-bknd.com/health —

it should return {"status":"ok"}.

Are you on the latest version? The about tool reports the

server version. Compare it with the latest tag at <https://github.com/mperez90/pcb-mcp-server/releases>.

Have you tried the help tool? It returns a searchable index of

every tool and a short usage example for each.

Is your KiCad install healthy? Run the check_kicad_status

tool. Most "the design didn't render" issues come from missing libraries.

Is your PCBWay API key valid? The /account page shows the

masked key and the last successful API call timestamp.

3. Reporting a bug

A good bug report includes:

What you tried — the exact tool name and the parameters you

passed.

What you expected to happen.
What actually happened — the full JSON error response, with any

secrets redacted.

Server version — from the about tool.
MCP client — Claude Desktop, ChatGPT, Cursor, Continue.dev, etc.,

and its version.

Operating system of your client (the MCP server itself runs in

our cloud, so its OS is constant).

Reproduction steps — minimal, ideally with a public design file.

You can use this template:

markdown
**Server version**: 0.17.1
**Client**: Claude Desktop 0.x.y on macOS 14.x
**Tool**: `generate_pcb_layout`
**Parameters**: `{ "schematic_path": "...", "width_mm": 50 }`

**Expected**: Generate a 2-layer 50×40 mm board.

**Actual**: Server returned `{"ok":false,"user_message":"..."}`.

**Logs / additional context**: ...

4. Requesting a feature

Open an issue with the enhancement label. Include:

The user-facing problem you are trying to solve.
Why the existing tools cannot solve it today.
An example of how you would use the new feature in a single MCP

call.

We prioritise features that:

Unblock real PCB workflows that are currently impossible.
Reduce the number of round-trips needed for a common task.
Are reusable across many users.

We deprioritise:

Features that duplicate existing tools.
Features that lock the service into a single vendor.
Features that require us to exfiltrate or store more user data than

necessary.

5. Reporting a security vulnerability

Do not file public GitHub issues for security bugs.

Email <[email protected]> with subject [SECURITY]. PGP key
available on request. We will:

Acknowledge receipt within 72 hours.
Confirm the issue and assess severity within 7 days.
Agree on a fix timeline with you (typically 30 / 60 / 90 days for

high / medium / low severity).

Credit you in CHANGELOG.md and the coordinated advisory if you

wish.

Pay any reward (if a bug bounty program is active at the time —

none currently).

We follow a 90-day coordinated disclosure window. Please do not
publish details of an unpatched vulnerability before then.

6. Account deletion (GDPR right to be forgotten)

Three ways to delete your account and associated data:

Self-service: visit https://api.mcp-bknd.com/account while

signed in and click Delete account.

MCP tools for partial deletion:

forget_order — remove a single order from your local order

history

forget_observed_components — clear the observed components

store

Email: <[email protected]> with subject

[GDPR] Delete account. Include the email or the OAuth subject identifier you signed up with.

We complete deletion within 30 days of the request. Some records
may be retained longer where required by law (e.g. order history for
tax purposes — see PRIVACY.md §4).

7. Status and incidents

Channel	Purpose
`https://api.mcp-bknd.com/health`	Lightweight uptime check
`https://api.mcp-bknd.com/dashboard`	Internal admin dashboard (operator only)
GitHub Releases	Version history, release notes, breaking changes
`CHANGELOG.md`	Per-version changelog including security notes

We do not currently operate a public status page. If the service is
down for more than 30 minutes during business hours, please email
support and we will follow up with the post-mortem.

8. Languages

Support is provided in English and Spanish. Bug reports in
other languages are welcome but responses may take longer while we
translate.

9. Office hours

The operator is based in Europe/Madrid time. Best-effort response
times listed in §1 assume Monday–Friday, 09:00–18:00 CET. We do not
provide 24/7 on-call support and are not subject to any SLA.

10. Contact

Operator: Manuel Pérez (@mperez90)
Email: <[email protected]>
Repository: <https://github.com/mperez90/pcb-mcp-server>